Survey Says is a ‘program’ or ‘system’ where the primary goal is to increase sales by improving the quality of service and products at each location through the measurement and understanding of guest’s level of satisfaction. This program provides a much larger, and timelier, sampling than traditional mystery shopper programs or in-store and online customer comment cards. This significantly improves the ability to track the performance of each location. Financial incentives for store management can also be added to promote practices intended to develop satisfied, loyal customers.
When compared to other guest satisfaction measuring tools and approaches, Survey Says offers the most value for the lowest price.